Frequently Asked Questions And Terms & Conditions

Trade In FAQ

How does it work?

We’ve made it easy to trade-in an eligible device either in a Switch outlet or online.
For outlet trade-in, get instant credit toward a purchase that you have to use on the same receipt.
For online trade-in, follow the easy steps above and download InstaCash App. (Online trade-in is only available for Peninsular Malaysia)

What devices are eligible for trade-in?

Selected smartphones and tablets are able to trade-in, depending on the device, model, manufacturer, and condition.
For online and outlet trade-in prices, please tap the link provided above.

Retail Trade In FAQ

Simply pass your smartphone or tablet to our Switcher.
Should you agree with the quoted trade-in value of your device, you MUST use the credited trade-in value on the same receipt.

Retail Trade In T&C

• All devices will undergo a thorough inspection before being accepted for trade-in.
• Price for “cracked-screen" devices will be provided on the crew has perform inspection.
• Kindly take note that price may differ from the table above, depending on the extent of damage.
• Trade-in device must be able to be powered on or it will not be accepted.
• Trade-in devices must remove SIM or Find My [device] or Google ID lock before passing it over for inspection.
• Customer may trade in their device to purchase any item from the Retail Outlet: iPhones, iPod, Mac, Apple Watch, Beats or Accessories.
• Customers are only required to bring in their smartphone or tablet. The box and cable aren’t required.
• No multiple devices are allowed for trade-in to purchase one single item.
• Trade-in is stackable with in-store promotions.
• Switch reserves the right to amend the terms and condition at any time without prior notice.
• For more information, kindly seek the help of our Switchers at the outlet.